Bunbury Refrigeration Terms and Conditions

Updated: 19th June 2025

1. Definitions

• Company: Refers to Bunbury Refrigeration Pty Ltd.
  
  
• Customer: The individual or entity purchasing products or services from the Company.
  
  
• Services: Installation, repair, maintenance, servicing, or diagnostic assessments of refrigeration and air conditioning systems.
  
  
• Products: Goods supplied by the Company, such as air conditioners, cool rooms, and refrigeration components.
  
  
• Servicing: Routine preventative maintenance for air conditioning systems.
  
  
• Diagnostic Assessment: A fault-finding process used when a system is malfunctioning.
  
  

2. Scope of Work

• Services provided will match those outlined in a quote or invoice.
  
  
• A service is preventative maintenance, while a diagnostic assessment addresses faults.
  
  
• Any variations or additional work must be approved in writing and may incur further charges.
  
  

3. Servicing vs. Diagnostic Assessments

3.1 Air Conditioner Servicing
Service inclusions vary by system type:

• Split / Reverse Cycle Systems
  
  • Clean or replace filters
    
    
  • Clean indoor coils and outdoor condenser
    
    
  • Clear drain lines
    
    
  • Check refrigerant levels
    
    
  • Test electrical connections
    
    
  • Assess airflow and operation
    
    
• Ducted Systems
  
  • Clean return air filters
    
    
  • Inspect accessible ductwork
    
    
  • Clean indoor and outdoor coils
    
    
  • Clear drains
    
    
  • Test refrigerant and controls
    
    
  • Check zoning systems and airflow
    
    
• Cassette Systems
  
  • Clean filters and internal coil
    
    
  • Clear drain lines
    
    
  • Check refrigerant
    
    
  • Inspect electricals
    
    
  • Test system operation
    
    

Note: Services do not include part replacements or fault repairs.

3.2 Diagnostic Assessments
Used when systems are not working correctly.
Includes:

• Visual and component inspection
  
  
• Electrical testing
  
  
• Pressure checks
  
  
• Error code analysis
  
  
• Fault identification and quote for repairs
  
  

4. Quotations & Pricing

• Valid for 30 days unless otherwise stated
  
  
• Subject to change due to material or labour cost fluctuations
  
  
• GST is excluded unless stated
  
  
• Quotes are not binding until accepted or work has commenced
  
  

5. Contracts & Agreements

A contract is formed when the Customer:

• Accepts a quote in writing or verbally; or
  
  
• Requests commencement of work
  
  

A deposit may be required and all variations must be confirmed in writing.

6. Payment Terms

• Standard terms: 14 days from date of invoice
  
  
• 50% deposit is usually required to proceed with booking of a job unless otherwise agreed.
  
  
• Late payments will incur a 5% interest fee or $20/month (whichever is greater)
  
  
• Work may be delayed if payments are outstanding
  
  

7. Delivery & Installation

• The Company will take all reasonable steps to meet deadlines
  
  
• Customer must provide safe and clear access to the site
  
  
• If the site is not ready, rescheduling fees may apply
  
  

8. Warranties & Repairs

• 12-month warranty on workmanship
  
  
• Manufacturer warranties apply to equipment supplied
  
  
• Warranties are void if:
  
  • Serviced or modified by unauthorised persons
    
    
  • Misused, neglected, or not maintained
    
    

9. Liability & Indemnity

• Liability limited to the value of goods or services provided
  
  
• Not liable for:
  
  • Indirect or consequential loss (e.g., business downtime)
    
    
  • Pre-existing faults or unrelated structural, plumbing or electrical issues
    
    
  • Damage from weather events, power surges, or misuse
    
    

10. After-Hours Callouts

• Minimum 3-hour charge at 2x normal rate for weekends/after-hours
  
  
• If a second visit is required after returning home, a new 3-hour minimum charge applies
  
  

11. Missed Appointments

• If a Customer books a service and confirms attendance, but our technician is unable to access the property due to no one being available, our standard call-out fee will apply.
  
  
• This includes scheduled visits where no cancellation or reschedule has occurred prior to the technician's arrival.
  
  

12. Power Supply Limitations (Residential Installations)

• Most homes run on single-phase power (60A).
  
  
• High-capacity air con units may strain this system, especially with multiple high-energy appliances running.
  
  
• Customers are responsible for ensuring their power supply is sufficient.
  
  
• The Company is not liable for tripping or failure due to inadequate supply.
  
  
• A basic power assessment may be performed, but an electrician should be consulted for full evaluation if needed.
  
  

13. Cancellation

• Customer may cancel with 5 business days’ notice
  
  
• Cancellation fees may apply if materials were purchased or the technician was scheduled
  
  
• Restocking or labour charges may be added
  
  

14. Governing Law

• Governed by the laws of Western Australia
  
  
• Terms may be updated at any time, with notice in writing
  
  

15. Entire Agreement

• These terms, together with your quote or invoice, form the full agreement between the Company and Customer.